How
do I order online?
Ordering online could not be easier! To order, please
click on the product for detail, and click on the add
button to place item in basket. You can review your
basket at any time by clicking on the shopping cart
at the top right hand side of any page. If you wish
to amend your shopping items, you can do so very easily.
When satisfied with your selection, please proceed to
payment by clicking on the check out button.
How
do I obtain the non-warranty service?
Please contact our Customer Service 877-847-0222 who
will be more than happy to advise you.
What
if a product is out of stock?
We make every effort to keep our inventory fully stocked.
However, on occasion, our stock levels do run down.
If this is the case, we make sure that our on-line product
pages are updated regularly so you will be advised if
the particular product is currently out of stock. If
you happen to make an order on stock that is not currently
unavailable, we will make every effort to find a suitable
replacement at your approval. If this is not possible,
we will reimburse your payment in full.
Payment Policy
Payment is usually by credit or debit card and is taken
when the order is placed. This is to protect us from
card fraud. Checks are acceptable as a form of payment.
Checks will be cleared before products are dispatched.
TreadMasters Inc. is entitled to refuse any order placed
by you. If your order is accepted, we will confirm acceptance
to you by online electronic means ("Confirmation")
to the email address you have given us on the order.
The order will then be fulfilled around the estimated
date set out in the Confirmation or, if the confirmation
does not contain such a date, within 30 days. If you
do not receive a confirmation email, please contact
us to ensure your order has been accepted.
As you acknowledge all details provided for the purpose
of purchasing products or services which may be offered
by us on our website are correct, that the credit or
debit card which you use is your own and that there
are sufficient funds or credit facilities to cover the
cost of any product or service. We reserve the right
to obtain validation and verification of the authenticity
of your credit or debit card details before providing
you with any products or services.
Shipping
Any times or dates stated on our website or confirmation
emails regarding delivery are estimates only. TreadMasters
Inc. will make all reasonable effort to deliver Products
within the time specified, but does not accept liability
for any failure to deliver within that time. Orders
received on Saturdays, Sundays or public holidays and
Orders received after 2pm on weekdays, will be processed
the next working day.
While we agree to use all reasonable endeavours to
ensure that delivery is made around the delivery time
advertised, you will acknowledge that actual delivery
is often via third party suppliers and carriers and
can therefore be beyond our control. Incorrect personal
details may lead to problems or delays in delivery,
so before placing your order, please ensure that you
have included the full address details, including accurate
postcode of the delivery address and your daytime contact
telephone number and e-mail address so we can notify
you in the event of a delivery problem.
In most cases, you will be contacted prior to delivery
by the supplier of the particular product(s) you ordered.
You will note from our product pages that we state an
approximate delivery period in working days. If you
have any query regarding delivery, please contact our
Customer Service 877-847-0222 who will be more than
happy to advise you. If the supplier needs to be contacted
on your behalf, our staff can do that for you too.
Delivery will be deemed successful once the product
has arrived at the address specified. No signature is
required for proof of delivery, except where carriers
use this for their own confirmation. Products may be
left at the delivery address without the recipient's
permission except where third party suppliers require
signed confirmation or the recipient has expressly requested
products not be delivered in their absence. Products
will be deemed your responsibility once they have been
received by you, your agent or the intended recipient.
Any loss or damage to the products shall then be at
your own risk.
In case of delivery to certain locations such as hospitals,
airports, hotels, ships and other business premises,
the signature of any person authorized to accept delivery
on behalf of the organization shall be accepted as proof
of delivery. Should delivery be refused at the delivery
address, and re-requested for another date, we may charge
for the second delivery, since we met our delivery obligations
with the initial attempt. It is the recipient’s
responsibility to sign for the correct number of packages
as shown on the carrier's delivery consignment note.
Shortages must be noted on the consignment note where
possible. You should notify us of the shortages within
10 days of delivery. If boxes look damaged on delivery
we recommend the contents are inspected before accepting
and signing the delivery note.
Privacy
We only collect personal information about our customers
at the account registration stage or at the time of
ordering. When you order, we use this information to
process and fulfill your order and to notify you about
the status of your order. The type of information we
will collect includes:
- Your name
- Address
- Phone number
- Email address
- Credit/debit card details etc.
We will never collect sensitive personal information
without your explicit consent. Personal information
we hold will be accurate and up to date. If you find
any inaccuracies in the information you have supplied,
contact us and we will amend it promptly.
Cancellations
and Returns
We make every effort to provide the best customer service
possible. Should anything go wrong, we will endeavor
to resolve the issue. However, should the problem be
unsolvable, or you prefer to amend or cancel your order,
please contact us at info@etreadmasters.com
You may cancel your order within 10 days from the
date of making the order for any reason. If you cancel
your order via telephone your order will be put on hold.
You must confirm your wish to cancel the order in writing
via email or post within 7 working days. Your order
will not be considered cancelled until notification
in writing is received.
If you decide to cancel an order after the products
have been dispatched and commenced their carriage to
you by carrier or post, we may charge you for the carriage
of those products. We advise you check the status of
the order before you request cancellation. Any charges
will be communicated to you before we confirm the cancellation.
You are entitled to cancel any payment at any time
where fraudulent use has been made of your credit or
debit card by another person not acting on your behalf
or as your agent and be re-credited by us to the extent
that such sums are not reimbursed by the card issuer.
Before you request or arrange return of a product,
please read the below information carefully:
You may return any delivered products you have purchased
within 7 working days of delivery for any reason (including
if you simply change your mind). To do so you must notify
us in writing via email or post within 7 working days
of delivery. If you are returning a Product for any
reason, except damage or manufacturer defect, you must
pay the costs of returning the products to us or our
suppliers.
On request, we will collect the products from you,
but the cost of this will be charged to you and we may
deduct this from the refund. If:
- the product delivered is not what you ordered (including
an unapproved substitute product), or does not correspond
with its description;
- the product delivered is not of a satisfactory
quality,
- the product arrives damaged or faulty and you have
notified us within 7 working days, we may replace
the item or affected parts or you may cancel the order
and receive a full refund. You will not be charged
for the costs of returning an unapproved substitute
or defective product. If products arrive in a damaged
condition you must make a note on the carrier's delivery
consignment note where possible and inform us within
7 working days of the delivery. If the product becomes
defective soon after 7 working days have passed, TreadMasters
Inc. will, at its option, repair the product, replace
the product or refund you. You will not be charged
for the cost of returning a defective Product.
We will not accept returns or cancellations if the
product(s) have been altered by applying chemicals or
paints to the surfaces or by altering or customizing
the product in any way that could be deemed as you using
or treating the products as your own. While in your
possession, you must keep any product(s) you intend
to return to us in good condition. Product(s) must be
returned in the same condition as they were delivered.
If product(s) were delivered flat packed they must be
returned in the same way. Care must be taken to ensure
the product(s) you return are packed well, to avoid
damage or loss of parts in transit. Products returned
which cannot be re-sold as new due to damage or wear
and tear may be subject to a reduction in the refund
given.
Terms and
Conditions
Please read these Terms and Conditions carefully before
using this website operated by TreadMasters Inc. By
accessing or using our website you agree to be legally
bound by these Terms and Conditions as they may be modified
and posted on our website from time to time.
General
We may assign, transfer, innovate or subcontract any
or all of our rights and obligations under these Terms
and Conditions at any time.
We may alter these Terms and Conditions from time to
time and post the new version on our website, following
which all use of our website will be governed by that
version. You must check the Terms and Conditions on
the website regularly.
These Terms and Conditions together with the privacy
policy, any order form and payment method instructions,
if any, are the whole agreement between you and us.
You acknowledge that you have not entered into this
agreement in reliance upon any statement, warranty or
representation made by us or any other person and you
irrevocably and unconditionally waive any rights to
claim damages and/or to rescind these Terms and Conditions
by reason of any misrepresentation (other than a fraudulent
misrepresentation) that is not contained in the Terms
and Conditions, privacy policy, order form and payment
method instructions.
Notices
All notices shall be given:
- to us via email at info@etreadmasters.com
or by post at:
TreadMasters Inc.
706 Breezeway Circle
Weaver, AL 36277
- to you at either the email or postal address you
provide during any ordering process. Notice shall
be deemed received when an email is received in full
by 5pm (or else on the next business day if it is
received on a weekend or a public holiday in the place
of receipt) or 3 days after the date of posting.
Modifications to our
website
We reserve the right to make changes or corrections,
alter, suspend or discontinue any aspect of our website
or the content or services available through it, including
your access to it. Unless explicitly stated to the contrary,
any new features including new content shall be subject
to these Terms and Conditions.
Please note that although we try to ensure that the
content of our website is accurate, our websites may
contain typographical errors or other inaccuracies.
These Terms and Conditions replace all other Terms
and Conditions previously applicable to the use of our
website and/or sale of the Products.
Nature of our website
Our website is a place for you to select and order sports,
fitness and repair products. Our website describes the
products in more detail.
Please note that our website is available only to
individuals that can form legally binding contracts
under applicable law. You must be over 18 years to purchase
a product or service, using the payment methods displayed
on our website. If you do not qualify you may not use
our website.
Liability
We promise that for any product you purchase from our
website:
- We have the right to sell the product to you;
- The product will correspond with the description
we have given to you; and
- The product will be of satisfactory quality.
We also promise that any service we provide to you
will be provided with reasonable skill and care. Subject
to our Delivery statements, we shall not be liable for
any delay or inability to perform our obligations to
you if such delay is due to any cause whatsoever beyond
our reasonable control. We exclude all other express
or implied terms, conditions, warranties, representations
or endorsements whatsoever with regard to any products,
our website or any information or service provided through
our website. If we are liable to you for any reason,
our liability will be limited to the amount paid by
you for the product concerned. This limit does not apply
to any liability we may have for death or personal injury
resulting from our negligence or for our fraudulent
misrepresentation. The limitations and exclusions in
this clause do not affect your non-excludable statutory
rights and only apply to the extent permissible by applicable
law.
Information you provide
to us
The following applies to any information you provide
to us, for example during the registration or ordering
process.
- You authorize us to use, store or otherwise process
any personal information which relates to and identifies
you, including but not limited to your name and address,
to the extent reasonably necessary to provide the
services which are available through our website by
us, our suppliers, our partners, successors (including
the purchaser of the whole or part of our business),
associates, sub-contractors or other third parties
(together our "Partner Companies").
- If you obtain or choose to buy products from our
website then we may collect information about your
buying behavior and if you send us personal correspondence
such as emails or letters or other messages, then
we may collect this information into a file specific
to you (together, the various purposes set out in
this paragraph and in our privacy policy shall be
known as the "Purposes"). All such information
collected by us shall be referred to in these Terms
and Conditions as "Personal Information".
- You must ensure that the Personal Information you
provide is accurate and complete and that all ordering
or registration details (where applicable) contain
your correct name, address and other requested details.
For more information about how we deal with your Personal
Information, please read our privacy policy. By accepting
these Terms and Conditions, you agree to the processing
and disclosure of the personal Information for the
Purposes. If you would like to review or modify any
part of your personal Information then you should
email us at info@etreadmasters.com. In addition, the
following applies to all messages, emails, ideas,
suggestions, concepts and other material submitted
by you to us ("Content"):
- You must own or have the right to submit Content
for publication on our website and all Content submitted
by you must be legal, honest, decent and truthful
and comply with all applicable laws, regulations,
standards and/or codes of practice;
- You must ensure that all Content submitted to us
does not infringe the copyright, design, privacy,
publicity, data protection, trade mark or any other
rights of any third party, nor be obscene, abusive,
threatening, libelous or defamatory of any person
or be otherwise unlawful;
- You must ensure that the Content does not advertise
or otherwise solicit for funds or is a solicitation
for Products or services; and
- We have the right to monitor Content and may elicit,
reject remove or change Content if we believe it does
not comply with the above and, in particular, we reserve
the right to block incoming emails and other Content
if we believe that their content is or may be inappropriate
or otherwise does not comply with the above. You grant
us a non-exclusive, irrevocable, royalty free, worldwide
license to publish all Content that you submit to
us except any portion of the Content that is Personal
Information. You have sole responsibility for the
Content which you submit to us and you shall indemnify
and shall keep us fully and effectively indemnified
on demand from and against all actions, claims, losses,
liability, proceedings, damages, costs, expenses,
loss of business, loss of profits, business interruption
and other pecuniary or consequential loss (including
legal costs and expenses) suffered or incurred by
us and arising directly or indirectly out of the publication
of Content submitted by you to us. You warrant and
undertake that you will not use our website for any
purpose that is illegal or prohibited by these Terms
and Conditions, including without limitation the posting
or transmitting of any libelous, defamatory, inflammatory
or obscene material. If you breach these Terms and
Conditions then your permission to use this website
terminates immediately without the necessity of any
notice being given to you. We retain the right to
deny access to any person who fails to comply with
these Terms and Conditions.
Security
You are responsible in all respects for all use of and
for protecting the confidentiality of any username,
email verification and password that may be given to
you or selected by you for use on our website. You may
not share these with or transfer them to any third parties.
You must notify us immediately of any unauthorized use
of them or any other breach of security regarding our
website that comes to your attention.
Linked sites
TreadMasters Inc. make no representations whatsoever
about any other websites which you may access through
our website or which may link to our website. When you
access any other website you understand that it is independent
from us and that we have no control over the content
or availability of that website. In addition, a link
to any other website does not mean that TreadMasters
Inc. endorses or accepts any responsibility for the
content, or the use of, such a website and TreadMasters
Inc. shall not be liable for any loss or damage cause
or alleged to be caused by or in connection with use
or reliance on any content, Products or services available
on or through any other website or resource. Any concerns
regarding any external link should be directed to its
website administrator or web master.
Availability of our website
We will try to make our website available but cannot
guarantee that our website will operate continuously
or without interruptions or is error free and can accept
no liability for its unavailability.
You must not attempt to interfere with the proper
working of our website and, in particular, you must
not attempt to circumvent security, tamper with, hack
into, or otherwise disrupt any computer system, server,
website, router or any other Internet connected device.
We will do our best to ensure that all materials and
information published on our website are accurate, but
please note that all content, materials and information
on our website are provided on an 'as is' basis and
you assume total responsibility and risk for your use
of our website and use of all information contained
within it.
We accept no liability for any indirect, consequential
loss, damage or special or punitive damages, or costs,
or for any loss of data, profit, revenue, business contracts
(whether direct or indirect) in each case, however caused,
even if foreseeable and even if we have been advised
of the possibility of such damages. In circumstances
where you suffer loss or damage arising out of or in
connection with the viewing, use or performance of our
website or its contents other than as a direct result
of purchasing Products (which shall be subject to the
exclusions and limitation of liability set out in these
Terms and Conditions), we accept no liability for this
loss or damage (except where we have been negligent)
whether due to inaccuracy, error, omission or any other
cause and whether on the part of Us or our servants,
agents or any other person or entity.
You are responsible for ensuring that your computer
system meets all relevant technical specifications necessary
to use our website and is compatible with our website.
You also understand that we cannot and do not guarantee
or warrant that any material available for downloading
from our website will be free from infection, viruses
and/or other code that has contaminating or destructive
properties. You are responsible for implementing sufficient
procedures and virus checks (including anti-virus and
other security checks) to satisfy your particular requirements
for the accuracy of data input and output.
Policy changes
As our e-commerce experience develops our policy may
be subject to change. If we decide to do this we will
post all changes on this page so that our customer are
always aware of our privacy policy and the nature of
information we are collecting, how it is used and under
what circumstances we disclose it. Any changes to the
policies made by TreadMasters may effect immediately.
Questions or Comments?
TreadMasters Inc. always welcomes your questions and
comments about privacy, please contact us.
Thank you
TreadMasters Inc. is committed to protecting your privacy.
We appreciate your trust in us to continue to keep your
information private.
Return Policy
Returns Overview
You may return most new items sold by BigFitness.com
within 31 days of delivery for a refund minus shipping
costs. When processing your refund, shipping costs will
be subtracted from the items shipped under our Shipping
Included promotion.
Your return will be rejected if sent without an Return
Merchandise Authorization number.
To obtain an RMA number, please complete our online
RMA Form. Customer service will contact you via email
within 2 business days with your return information.
We are not responsible for lost return shipments. Please
use a carrier that provides shipment tracking information
with proof of delivery or request a UPS Electronic Return
Label from us (see below).
Big Fitness reserves the right to inspect all returned
products and may reduce the credit if the product is
returned damaged or incomplete.
We will issue a full refund and pay the return shipping
costs only as the result of our error (you received
an incorrect or defective item, etc.).
Items that are Not Returnable
Treadmasters does not accept returns of the following
items:
- Gloves, belts, dumbbells and plates
- Any product missing the serial number or UPC
- Special order or custom items
- Used commercial products
- Products purchased more than 31 days ago
- Gift certificates
Partial Refunds
Partial Refunds will be issued for the following items:
- Any book that has obvious signs of use: 50% of
item's price.
- Any DVD, VHS tape, or software that has been opened
(taken out of its plastic wrap): 50% of item's price.
- Any item that is not in its original condition,
is damaged, or is missing parts for reasons not due
to our error: up to 50% of item's price.
UPS Electronic Return Labels
If your order was shipped by UPS, USPS, or FedEx,
you may request a UPS Electronic Return label. You will
receive an email from UPS containing the instructions
you need to obtain and print your label. Affix it to
your repackaged item and take it to a UPS Store location
or hand it to any UPS driver.
Return mailing labels are valid only for returns shipped
within the U.S.
Each return mailing label is coded for a specific shipment.
Please do not include items from other orders, or other
shipments from the same order, in the same box, or you
will not receive the correct refund. Each shipment must
be returned using a separate mailing label.
If you use this mailing label and your return
is not the result of our error, the shipping cost of
that returned item will be deducted from your refund.
The amount deducted will be equivalent to our standard
shipping cost for that item. This includes items shipped
under our Shipping Included promotion.
If you use this mailing label and the return is a result
of our error (you received an incorrect or defective
item, etc.), we will pay the return shipping costs.
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